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Shipping Information
We are constantly working on providing you the best and most efficient delivery options and offer shipping to GCC besides our home, UAE.
GCC SHIPPING
We currently offer shipping to Saudi Arabia, Kuwait, Bahrain & Oman besides UAE.
Standard shipping time is 5-7 days subject to customs clearance. (Mudra is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges.)
Please ensure that your shipping address is correct prior to checkout. In compliance with customs, shipments destined for Oman and Saudi Arabia require below information at order level for customs clearance
- Customer’s ID Number
- Customer’s ID Expiry
- Customer’s Full name (as mentioned on the ID)
Please note that the references shared must be exact and should match the name mentioned on the order level as well as the name of the receiver in the destination country. Duties and taxes vary by country/region of destination and must be paid directly upon delivery. Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments.
UAE SHIPPING
Currently, we offer multiple options in the UAE for you to choose from:
| Delivery options | Emirate or City | Cut-off | Cost |
|---|---|---|---|
| Next day delivery (orders above AED 399) | All Emirates or cities in the UAE, except remote areas. Please refer to ‘Remote areas’ section for more information. |
4:00PM | Free |
| Next day delivery (orders below AED 399) | 4:00PM | AED 20.00 | |
| Same day delivery | Dubai, except remote areas | 12:00 noon | AED 30.00 |
Note: Our delivery partner can process your order every day, except Sundays and public holidays.
Payment Methods
We accept online payment by various methods like Visa, MasterCard and ApplePay. Additionally, we also accept Cash on Delivery, where you may pay by cash upon receiving the order at your doorstep.
Remote Areas
For orders placed from any of the mentioned remote areas, our delivery partner will endeavor to fulfil the same on the designated days only.
| REMOTE AREAS | DAYS OF DELIVERY |
| DUBAI | |
| Hatta, Al Ruwayya, University Village (Al Ruwayya), Wadi Alamardi, Palm Jebel Ali, Al Lisali, Lahbab, Al Awir 2, Bab Al Shams Hotel, Dubai International Endurance City, Dubai Outerbypass Road, Ghantooth & Al Jazeera, Jebel Ali Port Berth Area, New Police Academy Project, Tigerwoods Project, Margham, Akoya (Damac Hills), Damac Hills 2, Jabal Ali Hills, Al Ghadeer | Tuesday & Thursday |
| ABU DHABI | |
| Al Shuwaib, Tarif | Tuesday & Saturday |
| Liwa Western Region, Salam City Western Region | Wednesday |
| Al Dharfra, Bida Zayed, Madinat Zayed (Western Region), Al Dhafra, Zayed City, Zayed Military City, Al Rahba, Al Bahia, Al Samha, Mafraq Workers City, Al Shamkha (South, East and 1,2,3,6,7,8,9,16,17,19,22,24), Al Mafraq Industrial Area, Al Falah City (Old), Al Mafraq, Taweelah, Al Bahya (New Bahya), Al Dhafra Workers Village, Al Falah (1,2,4), | Monday, Wednesday & Friday |
| Sila, Ghayati, Ruwais, Al Marfa, Yas Island (West & East), Masdar City, Baniyas West, Al Wathba (North & South), Baniyas East, Al Shahama (New, Old, South), Al Shaleela, Saadiyat Island, Al Falah City (New), Kizad, | Tuesday, Thursday & Saturday |
| Habshan | Friday |
| Al Faya, Al Khateem, Al Razeen | Thursday |
| Al Adla, Al Dhafra Air Base, | Tuesday |
| Dalma Island, Ghantoot, Al mu’azaz, Halat Al Bahrani | No Service |
| SHARJAH | |
| Industrial Area 18, Sajja, Al Zubair, Al Rahmaniya, Um Fannain, 7th Interchange (Scout Camp), Badeea, Maleha | Tuesday, Thursday & Saturday |
| Al Madam | Tuesday & Saturday |
| AJMAN | |
| Emirates City, Manama, Helaiw | Tuesday, Thursday & Saturday |
| Masfut, Shariyah | Tuesday & Saturday |
| Hadhf, Sinadil, Suhaylah | Tuesday & Thursday |
| Ma’ali, Sufayri | Saturday |
| AL AIN | |
| Abu Samra, Al Saad, Al Yahar and (North & South), Al Salamat, Al Maqam, Al Foaa, Al Hili, Ummghafa, Khatm Al Shikla, Al Markhaniya, Zakher, Al Towayya, Al Jahili, Mazyad, Al Khazna, Neima, Wadi Al Alin 2&3 – Al Khrair, Al Alia, Al Malaqet, Ramah, Al Shoaibah, Al Khalidiyah, Ramlat Zakher, Al Mabzarra, Al Agabiyya | Monday, Wednesday & Friday |
| Al Hayer, Al Shwaib, Al Faqa, Al Hayar, Sweihan, Nahel | Tuesday & Saturday |
| Al Quaa Area, Al Wagan, Al Khatam, Al Khatim, Al Qua | Thursday |
| New Truck Road, Alain Truck Road | Monday & Thursday |
| FUJAIRAH | |
| Masafi, Dibba, Bidiyah, Murbah Beach, Rughaylat, Al Sharia, Qidfa, Murbah, Friday Market, Asma, Affara, Dibba Wadi Abadila, Farfar, Gob Dibba, Goona Dibba, Hala Dibba, | Monday, Wednesday & Friday |
| Dadna, Wadi Sidr, Baaraoud | Monday & Friday |
| Jeroof, Ohla | Tuesday & Saturday |
| Nehwa, Safad, Murrah | Saturday |
| Dibba Al Fujairah, Manama, Al Halah, Al Taween | Tuesday, Thursday & Saturday |
| AL QUWAIN | |
| Al Rashidiya, Kaber, Falaj Al Mualla, Biyatha, Ad Duss, Adh Dhaid, Al Ali, Al Dini, Khatm Kabir, Lazimah | Wednesday & Saturday |
| AL Rafaah | Saturday or Thursday |
| Lipsa, White Bay, Rifa | No Service |
| RAS AL KHAIMAH | |
| Aden Village, Awanat, Ash Sham, Al Jeer, Ghalilah | Tuesday & Saturday |
| Al Hayr | Tuesday & Wednesday |
| Al Hamraniyah, Saadi Garayya, Chup Chup, Defence Camp | Tuesday, Thursday & Saturday |
| Al Ghail Industrial Area, Al Ghail, Umm Al Nar, Filayya, Hamraniya, Hub Hub, Khorkhuwair, Saadi, Seih Al Barerath, Seih Al Bir, Steven Roack Area, Thoween Hub Hub, Umm Urge, Wadi Koob | Monday, Wednesday & Friday |
| Aden, Shaam, Thoween | Monday & Thursday |
